Customer Service

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My Review: Charter Communications

Published October 19, 2015 by Amplio Recorrido

So today I’m going to review Charter Communications on both internet and TV. 

I’ve had Charter as my internet provider for a year and TV for a month. Like many people, I’m not crazy about Charter and as a matter of fact, if I had other options I would take them. I’ve had nothing but trouble on the internet side. Paying an astounding $44.99 a month for “high speed” internet. Now, I put high speed in quotation marks because well, they just don’t match up with the speeds they claim you’ll receive. I feel that their prices are ridiculous compared to what you actually get. Also, I’ve had to have a technician and a supervisor technician come out more than 20 times in the past year to repair all sorts of problems. There’s constant outages, the internet will just turn off and you have to reconnect, sometimes it just doesn’t work at all for a day or two and it’s just always something wrong. 

The TV portion. Expensive, Expensive, Expensive! The prices are absolutely ridiculous for basic TV. I could get way more channels for a much lower price if I went for satellite verses Charter. Charter knows they don’t have good prices and they could care less! They only reason they sucker people like me in is because they don’t have any contracts and you can cancel your service any time. Oh and be prepared to be billed for 2 months at once every month on the TV service. When I signed up, I was told that I would have a prorated amount to pay on my next bill. Exactly one week later, to my surprise I had the prorated amount plus a months worth of internet and a months worth of TV which brought it to a ridiculous $135 and it had to be paid within 3 weeks. Are you kidding me? Is that how they love to scam people? Oh and by the way, after the first year (even though there’s no contracts), you’ll expect to pay $118 for internet and TV combined every month and you’re also penalized for having wifi so they charge extra if you want to keep your wifi (Imagine something that’s been around a long time, is free in many different hotspots and yet you have to pay extra for wifi) and you’ll have to pay for the router and each cable box. The price just goes up and up, being charged for everything under the sun. 

The customer service: HORRIBLE! Most of the employees are real jerks there. They don’t want to hear you out, they don’t want to help you out and if you’re unhappy their response is “Well, you’re not under contract, you can always cancel and go to another company”. As if that’s some sort of threat. I would love to go to any one of their competitors. I know that I would get better customer service, better pricing and better product. So in closing, if you can avoid Charter, do so! 

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Review: Sears Credit Card Services

Published February 15, 2015 by Amplio Recorrido

I will rate Sears Credit Cards as a 0/10. After being a member since 1995, I inquired about having my interest rates lowered, as they are the same super high interest rate as they have been since I was a new member. I explained to them that it’s not fair to be forced to pay super high interest rates after 20 years. I spoke to 2 customer service representatives and 2 managers. They were very snotty with me and told me flat out “We will not change your interest rates, not now nor ever”. So I said “Fine, you’re going out of business soon anyway, I’ll just close down the card as I have no interest in working with someone who’s so rude and unwilling to appreciate a 20 year customer”. They could have cared less and stated “Well, we’re not going out of business and if that’s what you want to do, go ahead”. So, I cancelled. I have a Discover card that I’ve had for about 10 years, they very much appreciate my business and went out of their way to give me all kinds of cool deals including taking away all of my interest and giving me 10% cash back on most everything. I made it a point to tell Sears that they are losing their business to Discover and that, I will be sure to spread the word about their lack of care towards their customers. They didn’t believe me, now they will find out. I hope many of you will reblog this to prove that I’m not playing games with companies who don’t care. I have never missed a payment on my cards and I will not be treated like garbage. So if you’re considering shopping at Sears or getting credit, don’t.