Customer Service

All posts tagged Customer Service

Charter Communications Internet

Published January 27, 2016 by Amplio Recorrido

I’m starting an online war against Charter Communications and their service! I’ve called multiple times a month, every month for over a year. I talk to Charter more than my own family and I know every technician that comes out here so well, we could have get together’s to BBQ and have swim parties. 

I’m so sick of Charter and their service and their twisted business practices! They are the only company in our city and that’s exactly why they are screwing us! They want to charge me $65/month for internet and I’m getting between 8mbps – 11mbps download speeds on a regular basis. Yes, I’ve done all of the tech support imaginable and I’ve changed my equipment multiple times, I’ve even moved my router and modem to a better location yet, they don’t care. On top of that, we have outages every few days sometimes and at least several times a month. They always claim they are fixing and have fixed the problem and it’s bullshit! 

They are getting tons of calls from customers in my state about the same issues constantly and what does corporate do? NOTHING! Then if you’re out of internet for say 10 hours, you’ll be lucky to get a $5 credit. What does that do for me? NOTHING! I don’t care about the stupid credit! I want my internet to be reliable and I’ve been told by every single representative that I’ve spoken with “If you don’t like it switch to another provider” and then they laugh because they know there are no other providers. That’s customer service? BULLSHIT! Something needs to be done about this and since no one at Charter cares, I guess it’s going to take filing a lawsuit against the company and reporting them to the BBB for their shady business practices. 

If anyone else has experienced bad service with Charter, please comment below and tell me what you have managed to get from them. 

 

Review: Sears Credit Card Services

Published February 15, 2015 by Amplio Recorrido

I will rate Sears Credit Cards as a 0/10. After being a member since 1995, I inquired about having my interest rates lowered, as they are the same super high interest rate as they have been since I was a new member. I explained to them that it’s not fair to be forced to pay super high interest rates after 20 years. I spoke to 2 customer service representatives and 2 managers. They were very snotty with me and told me flat out “We will not change your interest rates, not now nor ever”. So I said “Fine, you’re going out of business soon anyway, I’ll just close down the card as I have no interest in working with someone who’s so rude and unwilling to appreciate a 20 year customer”. They could have cared less and stated “Well, we’re not going out of business and if that’s what you want to do, go ahead”. So, I cancelled. I have a Discover card that I’ve had for about 10 years, they very much appreciate my business and went out of their way to give me all kinds of cool deals including taking away all of my interest and giving me 10% cash back on most everything. I made it a point to tell Sears that they are losing their business to Discover and that, I will be sure to spread the word about their lack of care towards their customers. They didn’t believe me, now they will find out. I hope many of you will reblog this to prove that I’m not playing games with companies who don’t care. I have never missed a payment on my cards and I will not be treated like garbage. So if you’re considering shopping at Sears or getting credit, don’t.