I’m starting an online war against Charter Communications and their service! I’ve called multiple times a month, every month for over a year. I talk to Charter more than my own family and I know every technician that comes out here so well, we could have get together’s to BBQ and have swim parties.
I’m so sick of Charter and their service and their twisted business practices! They are the only company in our city and that’s exactly why they are screwing us! They want to charge me $65/month for internet and I’m getting between 8mbps – 11mbps download speeds on a regular basis. Yes, I’ve done all of the tech support imaginable and I’ve changed my equipment multiple times, I’ve even moved my router and modem to a better location yet, they don’t care. On top of that, we have outages every few days sometimes and at least several times a month. They always claim they are fixing and have fixed the problem and it’s bullshit!
They are getting tons of calls from customers in my state about the same issues constantly and what does corporate do? NOTHING! Then if you’re out of internet for say 10 hours, you’ll be lucky to get a $5 credit. What does that do for me? NOTHING! I don’t care about the stupid credit! I want my internet to be reliable and I’ve been told by every single representative that I’ve spoken with “If you don’t like it switch to another provider” and then they laugh because they know there are no other providers. That’s customer service? BULLSHIT! Something needs to be done about this and since no one at Charter cares, I guess it’s going to take filing a lawsuit against the company and reporting them to the BBB for their shady business practices.
If anyone else has experienced bad service with Charter, please comment below and tell me what you have managed to get from them.
So today I’m going to review Charter Communications on both internet and TV.
I’ve had Charter as my internet provider for a year and TV for a month. Like many people, I’m not crazy about Charter and as a matter of fact, if I had other options I would take them. I’ve had nothing but trouble on the internet side. Paying an astounding $44.99 a month for “high speed” internet. Now, I put high speed in quotation marks because well, they just don’t match up with the speeds they claim you’ll receive. I feel that their prices are ridiculous compared to what you actually get. Also, I’ve had to have a technician and a supervisor technician come out more than 20 times in the past year to repair all sorts of problems. There’s constant outages, the internet will just turn off and you have to reconnect, sometimes it just doesn’t work at all for a day or two and it’s just always something wrong.
The TV portion. Expensive, Expensive, Expensive! The prices are absolutely ridiculous for basic TV. I could get way more channels for a much lower price if I went for satellite verses Charter. Charter knows they don’t have good prices and they could care less! They only reason they sucker people like me in is because they don’t have any contracts and you can cancel your service any time. Oh and be prepared to be billed for 2 months at once every month on the TV service. When I signed up, I was told that I would have a prorated amount to pay on my next bill. Exactly one week later, to my surprise I had the prorated amount plus a months worth of internet and a months worth of TV which brought it to a ridiculous $135 and it had to be paid within 3 weeks. Are you kidding me? Is that how they love to scam people? Oh and by the way, after the first year (even though there’s no contracts), you’ll expect to pay $118 for internet and TV combined every month and you’re also penalized for having wifi so they charge extra if you want to keep your wifi (Imagine something that’s been around a long time, is free in many different hotspots and yet you have to pay extra for wifi) and you’ll have to pay for the router and each cable box. The price just goes up and up, being charged for everything under the sun.
The customer service: HORRIBLE! Most of the employees are real jerks there. They don’t want to hear you out, they don’t want to help you out and if you’re unhappy their response is “Well, you’re not under contract, you can always cancel and go to another company”. As if that’s some sort of threat. I would love to go to any one of their competitors. I know that I would get better customer service, better pricing and better product. So in closing, if you can avoid Charter, do so!